Contact

We are glad to hear from you, whether something is broken, something is missing, or you simply have a question. Pick the channel below that fits your message so it reaches the right place.

Before you write

Most failed downloads have one of a few causes. Checking these first often saves you a wait:

• Make sure the video is public. Private, members-only, and removed videos cannot be processed.
• Try another format or quality. If one MP4 quality fails, a different resolution or an audio format often works, and it tells us where the problem is.
• Live streams must end first. A stream that is still live, or a premiere that has not started, can only be downloaded after it ends and YouTube finishes processing it.
• Age-restricted videos are not supported. YouTube requires a signed-in account to view them, and Y-Download does not use accounts.
• Reload and try again. YouTube changes often. A short-lived hiccup usually clears up within a few minutes.

General inquiries

For partnerships, press, translations, or anything that does not fit the other categories, write to [email protected].

Support

If a download fails or the site does not behave as expected, email [email protected]. Including the following helps us reproduce the problem quickly:

• the YouTube link you pasted
• the format or quality you chose
• your device and browser (for example, iPhone with Safari, or Windows with Chrome)
• the exact error message you saw, if any

Copyright complaints

If you are a rights holder and believe a video should not be processed by Y-Download, please read the Copyright Complaints page. It explains how Y-Download works, what a complete notice must contain, and where to send it.

Bug reports and feature requests

Found a bug or have an idea for a feature? Email [email protected]. For bugs, include the same details listed under Support.

Response times

We typically respond within a few business days.